Replacement & Refund Policy

Our #1 goal here at Market Garden Floral Co. is to make sure that you are thrilled with the floral arrangement or plant that you received. If you are unhappy with the item you received from us, please contact us within 24 hours so we can take the appropriate action to correct the situation. Please, keep in mind that replacing an arrangement is easier when purchasing your order with Market Garden Floral directly.   

·         If your flowers arrive damaged or not up to standards, we will replace it free of charge. Please notify us within 24 hours via email to MarketGardenFloral@gmail.com and we will organize a replacement delivery ASAP. Please include pictures of the arrangement from multiple angles and the order number.

·         After 2 days, we are unable to issue any credit or discount for the floral arrangement purchase. 

·         If we are unable to leave the flowers with a doorman or package room, we will attempt to leave the flowers with a neighbor. If it is a residence and no neighbor is home, we will leave the flowers in front of the recipient’s door. All of our drivers are trained to take photos of the arrangement upon delivery. If you have booked directly with us we will make sure to leave a voicemail indicating where the arrangement was left if not received by someone who is able to sign for it.

·         After a 7 day period, we are unable to offer a replacement or refund for plants or orchids. 

Cancellation/Refund

If the order is canceled by a customer 24 hours before the delivery date, a customer will get a refund. If the order has already been created and is on its way for delivery, we are unable to cancel the order. 

Substitution 

Rarely, substitutions of flowers or vases are necessary due to temporary weather and stock availability issues. If this occurs, Market Garden Floral will be sure to reach out and contact you to make sure the substitution is approved prior to delivery. Please, keep in mind that this applies only to customers that order directly with Market Garden Floral if you have a placed an order with a third party company then you would have to contact them directly as per contract they allow all partners to use substitutions.